Frequently Asked Questions
📦 When will my order arrive?
All orders are prepared and shipped within 1–2 business days after payment confirmation.
Estimated delivery times vary by destination:
France: 2–5 business days
Other European countries: 5–10 business days
Once your parcel is shipped, you will receive an email with your tracking number so you can monitor the delivery progress in real time.
🌍 Do you ship internationally?
Yes. We ship across France and to selected European countries.
You can check shipping availability by entering your address at checkout.
🔍 How can I track my order?
As soon as your order is dispatched, you will receive a tracking link by email.
Click the link anytime to follow your parcel’s journey and delivery status.
💳 What payment methods do you accept?
We offer fast, secure, and convenient payment options, including:
• Visa
• Mastercard
• BLIK
• Przelewy24 (P24)
• Secure online card payments
All transactions are processed through encrypted SSL technology to protect your information at every step.
⏳ What if my order is delayed?
Delivery delays may occur due to holidays, weather conditions, customs checks, or courier network issues.
If your order has exceeded the expected delivery window, contact us at info@fitnmez.com with your order number, and we will investigate immediately.
🔁 Can I return my purchase?
Yes. You may request a return within 30 days of receiving your order, provided that:
• The item is unused and unworn
• The product is in its original condition and packaging
• You contact us before sending the item back
Once your request is approved, you will receive full instructions on how to return your order.
❗ What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, notify us within 7 days of delivery.
Please send an email to info@fitnmez.com containing:
• Your order number
• Clear photos showing the issue
We will arrange a replacement, refund, or store credit depending on availability and your preference.
💬 Need more help?
Email: info@fitnmez.com
Phone: +33 7 64 28 51 90
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (France)